FREQUENTLY ASKED QUESTIONS
What qualifications do I need to join Custom Realty Group?
Do you give your agents a target to reach a certain marketing budget per month?
No. Custom Realty Group agents are free to provide their clients with the best possible marketing options at the best possible price. We do not have any commitments with any suppliers to reach certain quotas over a period of time.
How many sites do your listings appear on?
What if I want to sell another CRG agents listing?
You are able to see basic details of all other agents’ listings. You are able to arrange a commission split with the listing agent if you wish to sell their listed property.
Do I have to pay the settlement fee?
Yes, this is the administrative fee for processing the contract through to settlement.
Is there an initial cost to join Custom Realty Group?
There is no “joining” or “registration” fee, however we do require payment of $200.00 + GST to cover the cost of your initial start-up package. This currently includes:
- Training on REX Software, Pricefinder, Google Drive, RealWorks. Plus on-going training on all portals
- 1,000 personalised premium quality business cards (either with or without your photo)
- A professionally branded listing pack which contains everything which you require to list a property and spare listing pack folders for your future use
- A bound marketing pack to demonstrate what CRG can offer vendors from a marketing perspective
- ‘With Compliments’ Slips
- Personal Custom Realty Group email address
- Professional HTML Email signature
- A personalized name badge
- Your profile added onto all of our real estate portals
- 30GB cloud storage space
Who uploads the properties onto the real estate portals?
You enter all of your property & client details into our customised cloud-based software. Your listing will automatically go “live” across all websites once you have uploaded all relevant information including photos, videos and floorplans. You can make changes at any time and these will automatically be synchronised across all websites.
Do you have suppliers for floor plans, photos, video footage plus all other relevant marketing avenues?
Yes, we do have suppliers and we do not ‘mark-up’ any marketing products, they are all supplied at cost price. We see technology based marketing as the best value and have some very innovative products available for clients.
Which conveyancer do you use?
It is always best to ask the client who they would use, however, we have fantastic conveyancers who we have developed a relationship with should you client require assistance.
Do you have a finance broker?
We do not have an in-house finance broker as this can be perceived as a conflict of interest. Because finance is just as important as the property sale, we have relationships with good brokers who we trust to look after your clients best interests.
How do I get paid my commissions?
Commission will usually be paid after we have received the cleared funds after settlement. However, sometimes commissions can be paid once a contract is unconditional. We will pass the funds on to you ASAP once we have received them in our trust account.
Do you have a trust account?
Yes, we have a trust account and this is managed by the principal and the CRG Accountant. The Trust account is audited 3 times per year as required by law.
Can I switch between the 60%, 80%, 90% or 100% plans?
Yes, you are able to change between plans by giving us 90 days notice in writing.
How much does your professional indemnity insurance cover?
Which states are you currently licensed in?
We currently are licensed in New South Wales and Queensland although we are looking to expand Australia wide in the near future.
Do you have access to a printer for me to print multiple brochures/booklets?
Yes, we have a large industrial photocopier/printer within our office and you can print at our cost price.
Do we have access to the office out of hours?
We have a key box outside of our office door should the office be unattended. You are only restricted by the body corporate opening hours:
- Monday 7:00am – 6:00pm
- Tuesday 7:00am – 8:30pm
- Wednesday 7:00am – 6:00pm
- Thursday 7:00am – 6:00pm
- Friday 7:00am – 6:00pm
- Saturday 8:00am – 3:00pm
- Sunday 1:45pm – 5:00pm
Should I wish to terminate my agreement with Custom Realty Group, what is the process?
You can give Custom Realty Group 30 days written notice or less by mutual agreement.
Do you have a desk and boardroom which I can utilize?
Yes, you are able to utilize all of our office facilities, including WiFi, a shared desk and more importantly, the coffee machine.
What if the vendor doesn’t want to pay for marketing?
Custom Realty Group have a zero fee marketing offer for their clients. This includes a generic sign board, standard listings on all of our advertisement portals including domain.com.au & realestate.com.au and social media sites.
Who pays for title searches and CTS searches?
You can pay for this as the agent or you can disclose the cost to the vendor on the Form 6. Currently the cost of a title search is $22.95 including GST
What areas can I work in or am I limited to a certain region?
You can work in any region. We do suggest that you specialise in a certain area or niche market and become known for this, but we do not restrict you to a specific region or area.
What information shows on my listings on realestate.com.au or domain.com.au?
All listings are published under Custom Realty Group as an agency. However, your email and phone number are the only contact details that are displayed.